Privacy Policy

Last updated: June 13, 2026

1. Introduction

This Privacy Policy describes how Demoody Dot Net and its affiliates (collectively "Demoody Dot Net", "we", "our", "us") collect, use, share, protect, or otherwise process your personal data through our app Demoody Dot Net and primary website https://cybercafe.demoody.in/ (hereinafter referred to as the "Platform").

Please note that you may be able to browse certain sections of the Platform without registering an account. We do not offer any products or services under this Platform outside India, and your personal data will primarily be stored and processed within India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service terms and conditions. You also agree to be governed strictly by the laws of India, including but not limited to laws applicable to digital data protection and privacy. If you do not agree, please do not use or access our Platform.

2. Collection of Personal Data

We strictly collect your personal data when you use our Platform, avail our services, or otherwise interact with us during the course of our relationship.

Some of the information that we may collect includes, but is not limited to, the personal data provided to us during sign-up/registering or using our Platform. This includes your name, date of birth, residential/billing address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address. Some sensitive personal data may be collected with your explicit consent—such as your payment instrumentation details, transaction histories, or other biometric information (if explicitly opted-in for specific features)—all of which shall be treated in accordance with applicable laws.

You always retain the option to not provide explicit information by choosing not to use a particular service or feature on the Platform. We may track your behavior, browsing preferences, and other analytical information that you choose to provide. This information is compiled and analyzed on an aggregated basis.

If you receive an email or a call from a person claiming to be representing Demoody Dot Net and seeking any critical personal data like debit/credit card PINs, passwords, or OTPs, we request you to never provide such information. We will never ask for sensitive credentials. If you have already revealed such information, report it immediately to the appropriate law enforcement agency.

3. Usage of Personal Data

We securely use personal data to provide the exceptional services you request. To the extent we use your personal data to market to you, we will always provide you the ability to opt-out of such uses. Furthermore, we use your personal data to:

• Assist sellers, gateways, and business partners in handling and fulfilling orders seamlessly.
• Enhance your overall customer experience and seamlessly resolve disputes or troubleshoot technical problems.
• Inform you about online and offline offers, products, services, and periodic updates.
• Customize your personal experience dynamically.
• Aggressively detect and protect us and our users against errors, fraud, and other cybercriminal activity.
• Enforce our legally binding Terms and Conditions.

4. Sharing of Personal Data

We may share your personal data internally within our group entities, corporate affiliates, and technology partners to provide you access to integrated services. These entities may optionally market to you unless you explicitly opt out.

We may disclose personal data to third parties such as verified business partners, logistics partners, prepaid payment instrument issuers (like PhonePe Gateway), and third-party automated processing systems. These disclosures are necessary for us to accurately provide you access to our products, comply with legal/tax obligations, enforce our User Agreement, and prevent/investigate fraudulent activities.

We will unconditionally disclose personal and sensitive data to government agencies or law enforcement if required to do so by applicable laws, or in the good faith belief that such disclosure is legally necessary to respond to subpoenas, court orders, or other legal processes.

5. Security Precautions

To robustly protect your personal data from unauthorized access, accidental loss, data breaches, or operational misuse, we adopt formidable administrative and technical security practices. Whenever you access your account information, we adhere to strict security guidelines and enforce the use of a secure encrypted server (HTTPS/SSL).

However, the transmission of information over the internet is not completely secure for reasons largely beyond our control. Users ultimately accept the security implications of data transmission over the world wide web and are fundamentally responsible for assuring the safety of their login credentials.

6. Data Deletion and Retention

You possess the right to optionally delete your account by visiting your profile settings on our Platform or contacting our support team. Upon deletion, you will lose all accessibility and historical data linked to the account.

We consistently retain your personal data for a period no longer than is strictly required for the purpose for which it was originally collected, or as mandated under prevailing auditing/tax laws. We may continue to retain anonymized generic data for continuous analytical and UI research purposes.

7. User Consent and Rights

By visiting our Platform and providing your details, you officially consent to the collection, usage, processing, and disclosure of your data strictly in accordance with this Privacy Policy. You maintain an absolute right to access, rectify, and routinely update your personal profile directly through the Platform capabilities.

You are entitled to withdraw your previously granted consent by communicating in writing to our Grievance Officer, prominently mentioning "Withdrawal of consent for processing personal data."

8. Grievance Officer

In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Officer Name: Sk Wasim Akram
Designation: Data Processing & Grievance Officer
Company Name / Address: Demoody Dot Net, Kolaghat, Purba Medinipur, West Bengal, 721151
Email Support: [email protected]
Working Hours: Monday - Friday (9:00 AM - 6:00 PM IST)